This Terms of Use Agreement (“Agreement”) governs your use of the Delveria application and services. By accessing or using Delveria, you agree to be legally bound by this Agreement. If you do not agree, please refrain from using the platform.
1. Service Overview
Delveria is a digital platform that connects users with restaurants and shops, allowing them to browse menus, place orders, and request delivery. Delveria facilitates the process but is not responsible for the preparation or quality of the items provided by vendors.
2. User Obligations
Users must register using accurate and complete personal data.
Users are responsible for maintaining the confidentiality of their accounts.
Any misuse, including false orders, impersonation, or inappropriate conduct, will lead to suspension or termination of access.
3. Order and Delivery Process
Orders placed through Delveria are sent to the vendor for preparation and delivery.
Once an order is confirmed, cancellation or modification may not be possible.
Delveria is not responsible for delays, item unavailability, or vendor errors but may assist in resolving disputes.
4. Payment Terms
Payments can be made via cash on delivery or approved electronic payment methods.
Electronic payments are processed by third-party providers and must be made using authorized bank accounts or cards.
5. Refund and Cancellation Policy
Orders cannot be canceled after confirmation unless the vendor is unable to fulfill them.
In the case of missing or incorrect items, partial or full refunds may apply at Delveria’s discretion.
Refunds are processed within 7 to 14 business days depending on the user’s bank/payment provider.
6. User Content and Reviews
Users may post reviews and feedback based on genuine experiences.
Delveria reserves the right to hide or remove content that includes inappropriate language, defamatory comments, or promotional material.
7. Prohibited Uses
Users must not:
Post illegal, misleading, or harmful content.
Use the app for unauthorized commercial purposes.
Disrupt the platform’s services or access data through unauthorized means.
8. Intellectual Property
All content on Delveria, including text, graphics, logos, and software, is owned or licensed by Delveria and protected by intellectual property laws. Any reproduction or reuse without permission is prohibited.
9. Liability Disclaimer
Delveria acts only as a mediator between the user and vendor. We are not liable for food quality, hygiene, or vendor actions. Our responsibility is limited to support and technical assistance.
10. Account Suspension
Delveria reserves the right to suspend or terminate accounts that violate the terms of use or display suspicious activity without prior notice.
11. Changes to Terms
Delveria may revise these terms from time to time. Continued use of the service after such changes constitutes your acceptance of the new terms.
12. Jurisdiction and Applicable Law
This agreement shall be governed by the laws of the Arab Republic of Egypt. Any disputes arising shall be subject to the exclusive jurisdiction of Egyptian courts.